A Property Manager's Guide
To Switching to Prepaid Utility Metering
Switching from postpaid to prepaid utility metering doesn’t have to be complicated. With the right planning and the right partner, the transition can be smooth, efficient, and beneficial for both property owners and tenants.
This guide takes you through each stage of the process from assessing your property and selecting the right meters to installation, activation, and ongoing management so you can make the switch with confidence.
The 6-Step Switching Guide
Assess Your Property
We assess your existing metering infrastructure, utility services, and property layout to recommend the most suitable prepaid solution.
Choose Your Meter Types
Select the right combination of STS prepaid, Time-of-Use (TOU), electricity, water, or gas meters for your property.
Communicate with Tenants
We provide guidance and support material to help tenants understand the new system and how to purchase utility credit.
Professional Installation
Our accredited installers fit and test every meter with minimal disruption while ensuring compliance and quality workmanship.
Register & Activate
Each meter is securely registered, activated, and linked to your management platform before it goes live.
Ongoing Management
Monitor consumption, credit levels, and revenue in real time while our support team assists whenever needed.
Why Tenants Benefit
Better Budget Control
Tenants only pay for the utilities they use, making it easier to manage spending and stay within budget.
No Surprise Bills
With prepaid metering, utility costs are paid upfront, eliminating unexpected month-end bills.
Flexible Top-Ups
Purchase electricity, water, or gas credit whenever needed through convenient top-up options.
What Happens During Installation?
Property Assessment
Meter Selection
Tenant Communication
Installation
Step 05
Registration
Step 05
Platform Activated
Why Switch with Utility Smart?
Accredited Installers
Our qualified installation partners ensure every meter is installed safely, professionally, and in full compliance with industry standards.
STS-Compliant Meters
We supply reliable, secure, and fully STS-compliant prepaid metering solutions for long-term performance.
Real-Time Platform
Monitor utility consumption, credit levels, and property performance through one easy-to-use management platform.
Ongoing Support
Our dedicated support team is available to assist property owners and tenants whenever help is needed.
Already Have Tenants?
Switching from postpaid to prepaid metering doesn’t have to be disruptive. Utility Smart helps manage the transition by assisting with outstanding balances, guiding tenants through the change, and ensuring every meter is activated with minimal interruption to daily operations.
