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Pre-paid electricity and water for owners

Pre-Paid Metering: How Does It Work?

 

1. Installation

Submeters are installed providing accurate tracking of electricity and water usage.

2. Tenant Purchases

Tenants can conveniently buy electricity and water via mobile apps, online banking, or at retail outlets, giving them full control over their consumption.

3. Monthly Reporting

At the end of each month, property owners receive a detailed report showing all tenant purchases.

4. Owner Reimbursement

All tenant payments are reimbursed directly to the property owner, ensuring complete transparency.

5. Cost-Neutral for Owners

Tenants cover a small additional fee, so prepaid usage incurs no extra cost to the owner. Owners are fully compensated for tenant purchases through the monthly repayment.

6. Reliable Support

Utility Smart delivers prompt, professional assistance to keep meters running smoothly and ensure top-quality service.

Have a Question?

FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our smart prepaid and postpaid metering solutions for electricity, water, and gas.

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What is a smart prepaid meter?

A smart prepaid meter allows you to pay for electricity, water, or gas in advance. It helps property owners and tenants manage consumption, avoid unexpected bills, and ensure accurate billing.

How do I top up my prepaid meter?
You can recharge your meter using our secure vending system through tokens, mobile apps, or authorised vendors, making it easy to add credit anytime.
What is Time-of-Use (TOU) metering?
TOU metering tracks energy consumption during different periods of the day, such as peak, off-peak, and standard hours. This allows property managers and tenants to optimize usage and save on costs.
Are Utility Smart meters STS-compliant?
Yes, all our meters comply with the Standard Transfer Specification (STS), ensuring secure, accurate, and reliable prepaid transactions.
Can I monitor my usage in real time?
Absolutely. Our smart platform and mobile app allow real-time monitoring of electricity, water, and gas usage, helping tenants and property managers make informed decisions.
What support services do you offer?
We provide installation, maintenance, troubleshooting, and complex property support to ensure your meters operate efficiently and reliably at all times.
Can these meters be used for commercial or industrial properties?
Yes. Utility Smart meters are suitable for residential, commercial, and industrial applications, from single-unit installations to large-scale developments.
How secure are the Utility Smart systems?
Our meters and platform include encryption, anti-tampering mechanisms, and fraud detection to protect your usage data and payments.