What You'll Need
Meter Number
Know your unique prepaid meter number before purchasing credit.
Payment Method
Pay using a debit card, credit card, EFT, cash, or another supported payment method.
Top-Up Channel
Choose the most convenient way to purchase your prepaid token.
Where Can You Buy Prepaid Credit?
Online
Purchase tokens securely through approved online vendors.
Mobile Apps
Buy prepaid credit anytime using your smartphone.
USSD
Purchase tokens without internet access using your mobile phone.
Retail Stores
Visit participating supermarkets, petrol stations, or convenience stores.
Banking Apps
Many South African banks offer prepaid purchases directly from their apps.
What Happens During Installation?
Buy Credit
Receive 20-Digit Token
Enter Token on Meter
Press Enter
Step 05
Credit Loaded
Note: If the meter accepts the token, your supply will be reinstated if it was disconnected.
What if the Token is Rejected?
Incorrect Meter Number
You entered the wrong meter number when purchasing the token. Double-check your meter number and contact the vendor.
Token Already Used
Tokens are single-use and cannot be loaded twice.
Contact Support
The meter requires a different type of token. Contact your property manager or Utility Smart’s support line.
Tips for Managing Your Credit
Check Your Balance
Check your credit balance regularly. Most meters display remaining credit on request.
Top Up Early
Do not let your balance reach zero before topping up — most meters give low-credit warnings.
Save Your Tokens
Keep a record of your tokens and purchase confirmations in case you need to query a purchase.
Watch Low-Credit Alerts
Respond to warning notifications before your supply is interrupted.
Why Prepaid Makes Life Easier
Prepaid utility metering gives you complete control over your electricity, water, or gas usage. You only pay for what you need, making it easier to manage your monthly budget without unexpected bills.
With multiple top-up options available—including online vendors, mobile apps, USSD, retail stores, and banking apps—you can purchase credit whenever it suits you. Most services are available 24 hours a day, allowing you to top up quickly whether you’re at home or on the move.
Prepaid meters also help you monitor your remaining credit more effectively. Low-credit notifications provide advance warning before your balance runs out, giving you plenty of time to purchase additional credit and avoid unnecessary interruptions to your utility supply.
